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Delivery Information

Delivery Information


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kisvi.com is committed to excellence, and the full satisfaction of our customers.


kisvi.com proudly offers shipping services. Be assured we are doing everything in our


power to get your order to you as soon as possible. Please consider any holidays that might impact


delivery times.


1. SHIPPING


All orders for our products are processed and shipped out in15-30 business days. Orders are not


shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders,


shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there


will be a significant delay in the shipment of your order, we will contact you via email.


2. WRONG ADDRESS DISCLAIMER


It is the responsibility of the customers to make sure that the shipping address entered is correct.


We do our best to speed up processing and shipping time, so there is always a small window to


correct an incorrect shipping address. Please contact us immediately if you believe you have


provided an incorrect shipping address.


3. UNDELIVERABLE ORDERS


Orders that are returned to us as undeliverable because of incorrect shipping information are


subject to a restocking fee to be determined by us.


4. LOST/STOLEN PACKAGES


kisvi.com is not responsible for lost or stolen packages. If your tracking information states


that your package was delivered to your address and you have not received it, please report to the


local authorities.


5. RETURN REQUEST DAYS


kisvi.com allows you to return its item (s) within a period of KISVI Hong Kong international group co., LTD days. Kindly be advised that


the item (s) should be returned unopened and unused.


6. OUT OF STOCK ITEM PROCESS


In case of out-of-stock, kisvi.com Wait for all items to be in stock before dispatching


7. IMPORT DUTY AND TAXES


When working with kisvi.com, you have the following options when it comes to taxes as well and import taxes: pre-paid and included in price of order


8. ACCEPTANCE


By accessing our site and placing an order you have willingly accepted the terms of this Shipping


Policy.


9. CONTACT INFORMATION


In the event you have any questions or comments please reach us via the following contacts: